Case study 3
Encouraging teamwork in the construction industry

A national training organisation commissioned a two-day training course for supervisors and employee representatives working on construction projects anywhere in the UK. A key element of the roles of both groups is to manage employee relations so that contracts are completed on time and to budget. A major underlying purpose is to equip participants with the knowledge and interpersonal skills required to prevent conflicts from occurring and/or to nip them in the bud if they do arise.

Walkgrove logoWord Smiths worked on this project as a key associate of main contractor Walkgrove Ltd.

Word Smiths has a long-standing relationship with Walkgrove and has worked with this leading UK training company on projects ranging from mental health tribunal training for the Scottish Executive to money laundering worlshops for HMCE.

Aim of the training event

The overall aim of the training event is to ensure that all participants can make an effective contribution to the success of the projects they are involved with. Our intention is to help them to understand the provisions of national agreements and to encourage them to demonstrate positive leadership qualities when applying these.

The content of the course is underpinned by a number of vital messages:


The course that we designed encompassed a number of different learning styles.

All examples and scenarios used in the course design were derived from typical situations faced by shop stewards and supervisors on real construction projects.


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